Palliative Care Nurses Australia Inc. Legal Statements and Internet Merchant Policies and Procedures


The Palliative Care Nurses Australia Inc. (PCNA) Committee strives to keep information stored on this website up to date, but cannot guarantee the information provided is accurate. The information is provided "as is" with no express or implied warranty. Any errors in the information that are brought to our attention will be corrected as soon as possible. The PCNA Committee reserves the right to change at any time without notice any information stored on this website. The PCNA Committee accepts no liability for any loss or damage a person suffers because that person has directly or indirectly relied on any information stored on this website.


The PCNA committee claims copyright ownership of all information stored on this website, unless expressly stated otherwise. All logos and trademarks in this site are property of their respective owners.

Statement of Acceptable Use

No information stored on this website may be used for commercial purpose, unless and until the PCNA committee gives its written permission.

Palliative Care Nurses Australia Inc. Privacy Policy


Palliative Care Nurses Australia Inc. regards the privacy of our members and customers as an important part of our relationship with them. The following privacy policy applies to all users of the Palliative Care Nurses Australia Inc. website www.pcna.org.au and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact the PCNA Secretary on secretary@pcna.org.au

Collection of Information

In order to use the Palliative Care Nurses Australia Inc. website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Palliative Care Nurses Australia Inc. is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Palliative Care Nurses Australia Inc. members or customers is required in order to provide you with our services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at secretary@pcna.org.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at secretary@pcna.org.au.


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, and expiration date).

We use this information for billing purposes and to complete your order for membership or other services. If we have trouble processing an order, we will use this information to contact you.


Palliative Care Nurses Australia Inc. uses personally identifiable information for essential communication, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a member or customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at secretary@pcna.org.au.

You will be notified if your personal information is requested by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Palliative Care Nurses Australia Inc. may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. Palliative Care Nurses Australia Inc. does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


Links on the Palliative Care Nurses Australia Inc. site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.pcna.org.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the www.pcna.org.au homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Contact Information

PCNA welcomes your comments regarding this Privacy Policy. If you believe PCNA has not adhered to this Policy, please contact PCNA at email secretary@pcna.org.au. PCNA will use commercially reasonable efforts to remedy any problem promptly.

Palliative Care Nurses Australia Inc. Security Policy

Palliative Care Nurses Australia Inc. uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Palliative Care Nurses Australia Inc. or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Palliative Care Nurses Australia Inc..

For more information about eWAY and online credit card payments, please visit


Delivery Policy

After ordering online, whether membership subscription (new or renewal), or other service that Palliative Care Nurses Australia Inc. may provide, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

We will attempt to send any physical goods via Australia Post within 3 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at secretary@pcna.org.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase of membership or other goods and services, we will give you a 60 day money-back guarantee from the time you receive the goods, or your membership begins.

Please email us at secretary@pcna.org.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit. Palliative Care Nurses Australia Inc. therefore advise you to take out shipment registration and insurance with your postal carrier. Palliative Care Nurses Australia Inc. will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit the eWAY website at www.eway.com.au